Airline Customer Service Agents | Broome Airport

  • Part Time

Website Swissport

About this Job

About Swissport

Swissport stands as a prominent global leader in the aviation industry, delivering comprehensive airport ground services, lounge hospitality, and cargo handling solutions worldwide. Our paramount commitment is to our people, fostering an inclusive, supportive, and forward-thinking culture.

At Swissport, we extend an array of opportunities for professional growth and career advancement, while ensuring flexibility, job security, and a diverse range of experiences where every day brings something new.

With a 25-year track record, Swissport has never compromised on safety, security, or workplace practices; these principles remain our highest priority.

Consider joining Swissport to embark on an aviation career at Broome Airport. Your journey begins here.

Responsibilities of the role:

Customer Service Agents play a pivotal role in guaranteeing a positive passenger experience from the terminal to the aircraft. Our Customer Service team is known for being not only helpful, knowledgeable, and courteous but also dedicated to ensuring that each and every passenger is treated with kindness, the utmost respect, and a perpetually warm smile.

We thrive as a cohesive team, working collaboratively with others while maintaining an unwavering commitment to safety and an unrelenting focus on meeting the schedules of our airline clients. In an ever-evolving environment, our team consistently delivers safe and efficient services on behalf of the numerous airlines that entrust Swissport for their ground services.

Operating in the dynamic and safety-driven atmosphere of the airport, our work hours are adaptable to align with airline schedules, encompassing early morning shifts, late-night finishes, and weekend shifts.

Please note this opportunity is Broome base and unfortunately no accommodation will be provided.

Ideal candidate will possess the following

  • Committed to delivering exceptional and safe service.
  • Possesses strong interpersonal skills and excels as a team player.
  • Demonstrates a strong work ethic and a thirst for learning and advancement.
  • Displays self-confidence and remains composed under pressure.
  • Maintains excellent presentation and grooming standards.
  • Exhibits organisation and effective time management abilities.
  • Physically capable of handling passenger baggage and operating wheelchairs when needed.
  • Fluent in English (additional languages are always welcomed).
  • Confident in using software and technology – Intermediate skills required
  • Possesses a valid Australian driver’s license (probationary or full) and reliable transportation.
  • Willing to undergo pre-employment drug and alcohol screening.
  • Can obtain a criminal history check and an ASIC (Aviation Security Identification Card).
  • Must be 18 years of age or older.

Company Benefits

  • Uniforms will be supplied.
  • Airport Security Identification Card (ASIC)
  • Accrual annual and sick leave.
  • Opportunities for career advancement.
  • Comprehensive training and ongoing support provided.
  • The opportunity to up-skill and train on receipt and dispatch of aircraft
  • Paid training will be provided and range from 2-4 weeks depending on the airline

How to apply

If you’re eager to acquire additional information, kindly click on the “APPLY NOW” button, and we’ll reach out to discuss the subsequent stages.

We are conducting interviews for these roles on a daily basis, so please don’t hesitate and submit your application promptly.

Given the expected high volume of applicants, only qualified candidates will receive a response.


Salary Range: $26.27 – $52.28 per hour

  • A 20% pay increase applies to hours worked between midnight and 6 am.
  • Salary will be subject to review following a 6-month probationary period and annual increases thereafter.


This role necessitates full availability, with shifts ranging from a minimum of 4 hours to a maximum of 12 hours per day. Flexibility is key, as the rostered hours fluctuate across morning, afternoon, and evening shifts.


At Swissport, our ethos is shaped by three guiding principles: ‘Show you care,’ ‘Do the right thing,’ and ‘Win as a team.’ We operate with a profound awareness of how our decisions impact others, ensuring every interaction is infused with genuine care and empathy. Integrity is paramount, guiding us to consistently choose the ethical path, even in challenging times. We recognise that our collective strength as a team surpasses individual efforts, driving us to collaborate seamlessly and strive for excellence together. In every moment, we embody these principles, fostering a culture of compassion, integrity, and teamwork that defines Swissport.


Equal Employment Opportunity Statement:

Swissport as an equal opportunity employer and bases our hiring decisions on the business need and the best qualified candidates available, and does not discriminate in our employment decisions on the basis of any protected category.


Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

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