Client and Operations Administrator

  • Full Time

Website Broome Aviation Pty Ltd

About this Job

About the business

Broome Aviation Group of companies has been in operation in excess of 41 years in the Kimberley. Conducting Charter and Scenic flights throughout the Kimberley and Pilbara Regions.

About the role

Broome Aviation are seeking a Client and Operations Administrator. This dynamic, full-time role centres around providing exceptional customer service and experiences.  The ideal candidate will thrive in a fast-paced environment, think on their feet and multi-task with ease and accuracy.  Will be able to work both autonomously and in a team environment.  This is a front line position requiring a genuine desire to go Above and Beyond as you respond to customer needs.

Immediate start an advantage.

Responsibilities

  • Provide upscale customer experiences for clients from answering phones and emails promptly while acting as the first point of contact for front office enquiries, booking and boarding
  • Provide all charter quotes, manage tour bookings including ground content organisation together with general office duties pertaining to the role
  • Collect and collate documentation and client information, such as recording passenger weights, dietary requirements
  • Pre-plan and co-ordinate all flight operations including scheduling of aircraft parking bays and provisions
  • Provide logistical support and support with client transfers to and from airport and hotel
  • Pre and post flight meet and greet with clients
  • Manage flight invoicing and client payments
  • Provide local knowledge of the region to travelling guests
  • Follow up leads and referrals generated by staff, or social media platforms
  • Seek and analyse customer feedback and provide strategic direction to continuously improve our service and experience.
  • Update social media platforms
  • Ad-hoc projects and tasks as directed by the Financial Controller & Managing Director

Skills and experience

  • Minimum 1 year customer relations / sales / ops experience, preferably within the tourism industry an advantage
  • Exceptional telephone manner
  • Well-developed sales skills with a proven ability to turn enquiry to booking
  • Strong sense of responsibility and professional presentation
  • Exceptional organisational and time-management skills
  • Ability to resolve issues independently and in a timely and accurate manner
  • Solid knowledge and experience using Microsoft Outlook, Excel, Word,
  • Valid driver’s license
  • Experience with Air Maestro and  a background in aviation a strong advantage, however full training will be provided

Job Type:  Permanent, Full-time
Location:  Broome based
Start:  Immediately
Salary:  Competitive salary, commensurate with experience

If you genuinely think this sounds like you, please apply with a cover letter outlining why you are suitable for this position along with your updated resume.

bmeavaccounts@westnet.com.au

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