About the business

Broome Aviation Group of companies has been in operation in excess of 42 years in the Kimberley. Conducting Charter and Scenic flights throughout the Kimberley and Pilbara Regions.

About the role

Broome Aviation are seeking a Client and Operations Administrator. This dynamic, full-time role centres around providing exceptional customer service and experiences. The ideal candidate will thrive in a fast-paced environment, think on their feet and multi-task with ease and accuracy. Will be able to work both autonomously and in a team environment. This is a front line position requiring a genuine desire to go Above and Beyond as you respond to customer needs.

Responsibilities

Provide upscale customer experiences for clients from answering phones and emails promptly while acting as the first point of contact for front office enquiries, booking and boarding
Provide all charter quotes, manage tour bookings including ground content organisation together with general office duties pertaining to the role
Pre-plan and co-ordinate all flight operations including scheduling of aircraft parking bays and provisions
Greet clients and provide transfers to and from airport for scheduled flights
Manage flight invoicing and client payments
Provide local knowledge of the region to travelling guests
Follow up leads and referrals generated by staff, or social media platforms
Seek and analyse customer feedback and provide strategic direction to continuously improve our service and experience.
Update social media platforms and other marketing platforms
Ad-hoc projects and tasks as directed by the Financial Controller & Managing Director

Skills and experience

Minimum 1 year customer relations / sales / ops experience, preferably within the tourism industry an advantage
Exceptional telephone manner
Well-developed sales skills with a proven ability to turn enquiry to booking
Strong sense of responsibility and professional presentation
Exceptional organisational and time-management skills
Ability to resolve issues independently and in a timely and accurate manner
Solid knowledge and experience using Microsoft Outlook, Excel, Word,
Valid driver’s license
Experience with Air Maestro and a background in aviation a strong advantage, however full training will be provided

Job Type: Permanent, Full-time
Location: Broome based
Start: Immediately
Salary: Competitive salary, commensurate with experience

If you genuinely think this sounds like you, please apply with a cover letter outlining why you are suitable for this position along with your updated resume.

bmeavaccounts@westnet.com.au

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