Customer Service Consultant – Pest and Fire Service

  • Full Time

Website Rentokil Initial

About this Job

We have an excellent opportunity for a Admin and Scheduling Customer Service Consultant to join our team on a permanent full time basis in Kununurra Branch.

In this role, you will be an important member of the Customer Service team reporting directly to the Darwin Branch and local service Manager, where you will provide phone and email customer service, sales and support regarding pest and fire services.

Working hours are negotiable to suit school hours or alternate days depending on the applicant,

Are you a go getting that wants a challenge they can make there own? then this is the opportunity for you.

The core responsibilities in this role include:

  • Maintaining the day to day office responsibilities
  • Over the counter sales
  • Receiving inbound calls and email inquiries from domestic customers relating to pest and fire service
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling appointments for residential customers
  • Working with the Technicians and Local Service Manager ensuring all the work is planned and allocated
  • Sales and quoting on local and remote services in regards to Pest management
  • Liaising with your fellow colleagues nationally both remotely and via travel
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.


  • Proficient with communicating verbally and electronically
  • Experience working in customer service or call center environments (essential)
  • Demonstrated experience in phone sales and converting inquiries into sales
  • Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
  • Able to work calmly under pressure while multi-tasking
  • Proven problem-solving skills
  • Ability to focus on delivering a ‘wow’ experience to customers
  • Ability to work in a team environment to support fellow colleagues
  • Professional, reliable and punctual.
  • Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical including drug and alcohol screening and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business employs some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programs for colleagues to enhance their skills.

Employee Testimonials:

“The team culture is inclusive, family-oriented and feels like a small business even though it is global”

Lisa Craker


“I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years.”

Sierra Warrington


“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

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