Customer Service Manager

  • Full Time

Website Department of Transport

About this Job

The Opportunity

Are you ready to take your career to the next level in one of the most stunning locations in Australia? Do you have a passion for delivering exceptional customer service and leading a dynamic team? If so, we want you!

Join Our Team as a Customer Service Manager in Beautiful Broome!

The Regional Services Business Unit delivers DoT is committed to delivering outstanding service to customers and stakeholders across regional Western Australia. Our team have expert local knowledge and provide DoT with a connection to their communities.

As an experienced manager, you will have oversight of the day-to-day delivery of customer services within the Regional Centre. This role focuses on the management of a team to effectively deliver all front counter operations and acts as an escalation point for resolution of any matters raised by employees or customers. This role is also required to manage and oversee the delivery of other transactional services within the Centre.

Our ideal candidate will have a knack for leading and motivating a strong performing team, proven ability to problem solve and enjoy working with a wide variety of people from all backgrounds. Your great interpersonal skills and experience in working in high volume customer service environment will be a valuable asset to the role.

 

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Daren Hutchins, Regional Manager on 9216 8236 and/or Daren.Hutchins@transport.wa.gov.au

This is a permanent full-time opportunity available for filling in January 2025.

The successful applicant or applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

Can you

  • Demonstrate a passion for leadership, the ability to lead a large team and experience in a customer service environment
  • Empower staff to think innovatively and develop creative solutions
  • Demonstrate strong interpersonal and communication skills with an open two-way communication style with employees, colleagues, and stakeholders
  • Understand what motivates different individuals and provide a coaching approach to their development
  • Set clear expectations and celebrate success in addition to providing feedback on performance
  • Thrive in a fast-paced and changing environment to suit the needs of the business

 

As part of our team, you will enjoy

 

  • A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options.
  • Airconditioning subsidy for 7 months of the year
  • Annual Leave Travel Concession for you and your eligible dependants
  • A varied and exciting role where you will handle a wide range of customer enquiries.
  • Training to set you up for success! Training may be on the job, computer or classroom based.
  • Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
  • Work for an innovative Government agency with limitless long-term career prospects.
  • Flexible working conditions under a Flexi Leave arrangement
  • Generous leave entitlements including 4 weeks’ annual leave, 1 week NW leave, up to 5 days annual travel leave, 3 public service holidays yearly and long service leave every 7 years.

 

Join Department of Transport

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:

1.    A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and

2.    two (2) page written application addressing the below Selection Criteria as stated on the JDF:

·      (SC1) Demonstrated experience working within a complex and high-volume customer service environment.

·      (SC2) Experience in leading and supervising a high-performance work environment that inspires, motivates, develops and utilises the diverse talents of people.

·      (SC3) Experience in coaching and mentoring staff to meet key performance targets.

3.    The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant’s capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant’s immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.

 

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

To apply for this job please visit www.seek.com.au.