Customer Service Representative

  • Full Time/Part Time

Website Computershare Ltd

About this Job

We give you a world of potential

We have an excellent opportunity for Customer Service Representatives to join our team on either a full time or part time capacity.

A role you will love

As part of a small team, you will be the first point of contact for our client’s customers, either by phone or email. Your main responsibility will be to ensure excellent customer service is provided.

If you don’t have previous experience, don’t worry, full training is provided.

Some of your key responsibilities will include:

  • Handle phone or email enquiries from customers
  • Resolve queries in a timely manner
  • Types of queries will relate to customers moving house/office, understanding any financial difficulties and setting up payment options
  • Administration tasks

What will you bring to the role?

You will possess the ability to provide great customer service, thrive in a fast-paced environment and meet deadline driven task’s daily.

Other key skills required include:

  • Strong motivation and understanding of excellent customer service
  • Excellent verbal and written communication skills
  • Ability to adapt and respond to different types of customer enquiries
  • Good organisational skills
  • Strong computer skills (working with different programs and accurate typing)
  • Fast learner to adapt to new system and processes

If successful, MUST be available for a start date of 12th July 2024.

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

To apply for this job please visit www.seek.com.au.