Dental Receptionist – Patient Experience Coordinator

About Us
At DNTL Code, we deliver exceptional care that supports our patients’ health, confidence, and quality of life. Our services bring together advanced dental and dermal care under one roof, creating a truly integrated approach to patient wellbeing.

About the Role
We’re looking for a Patient Experience Coordinator to be the connector between our patients, our team, and our services. This is a front-of-house role with depth — combining patient coordination, team support, and community engagement.

Following a recent software change and our move to brand new premises, we recognised the opportunity to refine and strengthen our patient contact systems. This role is part of that solution — ensuring every patient stays connected to their care through a consistent, proactive experience.

Key Responsibilities

·       Manage bookings, recalls, reactivations, and cancellations, both in person, online and over the phone

·       Present treatment and payment options clearly and confidently

·       Represent DNTL Code at community events

·       Maintain accurate patient records and handle payments with discretion

Skills & Experience

·       Experience in dental/medical reception, patient coordination, or similar

·       Skilled in scheduling and patient follow-up systems

·       Excellent communication and relationship-building skills

·       Strong organisational skills and attention to detail

·       Able to prioritise and work calmly in a busy environment

What We Offer

·       Professional development and ongoing training

·       Generous staff discounts on treatments and skincare

·       Supportive, high-performing team culture

·       Opportunity to make a visible impact on patient experience and business growth