Guest Experience Coordinator

  • Full Time

Website Journey Beyond

About this Job

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business. 

About Us

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.

Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

We are seeking a Guest Experience Coordinator to join our team in Broome. Reporting to the Operations Manager Guest Experience, this role is instrumental in providing operational support across our land-based and pontoon-based teams to enable us to continue to provide the incredible experiences that we bring to life.

Operational tasks will include but not be limited to:

  • Assist with the management of on-time guest arrivals/departures from our Hangar (tour departure point) in Broome
  • Liaise with third party providers when required in the event of changes/time adjustments affecting the tour schedule
  • Maintain the overall presentation and cleanliness of the Hangar, including merchandise stock/presentation
  • Data gathering for end of month reporting and conducting regular stocktakes as requested
  • Assist in the receival and storage of supplies delivered to Broome
  • Creation of daily manifests for Bus Drivers
  • Active participation in projects or initiatives designed to further enhance the operation/guest experience
  • Other duties as required to assist the operation and/or the Operations Manager Guest Experience

About You

You will be a go-getter, hands-on and eager to jump in as required to ensure smooth running of the operation. Ideally you will have previous experience in a similar fast-paced role within the tourism/hospitality industry. Strong computer skills with a high attention to detail, the ability to use your initiative and pivot when required, while displaying exceptional communication skills will be key to succeed in this role.

This role is being offered on a full-time permanent basis, working on a rotational roster including weekends and public holidays. As our business operates on ‘swings’ which are based on the tides at the Horizontal Falls, some flexibility with hours will be required where you may be called upon at short notice to assist.

You will be required to hold an Aviation Security Identification Card (ASIC) as part of this role.

What We Offer

  • Generous discounts on Journey Beyond travel and experiences
  • An attractive salary
  • Study Assistance Policy
  • A career with opportunities for progression, transfers, and secondments
  • Employee Referral Policy
  • Parental Leave program
  • Purchased Leave policy
  • Private Health discounts
  • Employee Assistance Program
  • Discounts on Journey Beyond merchandise
  • Salary sacrifice remote area benefits

How to Apply

If you share our passion for tourism and thrive in a fast-paced environment, we want to hear from you. Apply now!

To apply for this job please visit