ICT Support Officer/Senior ICT Support Officer

  • Full Time

Website Shire of Broome

About this Job

Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town! 

At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded.

We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).


About the Position:

Grow with us! The Information Services team is looking to fill in a newly developed role as a Senior ICT Support Officer OR an ICT Support Officer. The role offered will be determined by the candidates’ qualifications and experience.

Are you a dedicated and experienced IT professional who is ready to elevate your career to the next level? Apply now!

The Senior ICT Support Officer and ICT Support Officer will be similarly responsible for providing professional and responsive information technology (ICT) support services to the organisation under the direction of the ICT Coordinator and Manager Information Services. The key differences in the position responsibility can be inspected in their respective Position Descriptions.

A full position description can be found here: 

Senior ICT Support Officer

ICT Support Officer

This is a permanent full-time position with an immediate start. Standard working hours Monday – Friday 7:45 am – 4:30 pm Rostered Day Off accruals

About You:

Our ideal candidate for both positions will have:

  • Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
  • Previous relevant Local Government or Public Sector experience

The ideal candidate for the Senior ICT Support Officer will have:

  • Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
  • Microsoft certifications in the areas of; MCSE or M365, MS Azure Administration platforms.
  • Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms.
  • Virtualisation Certifications in the area of; VCP or VmWare, Microsoft Hyper V platforms.
  • Comprehensive knowledge of Microsoft Office 365 environment and Microsoft Windows desktop environment.
  • Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure.
  • Experience with management of current Data backup, replication and restore procedures.
  • Certification or studies in Cyber security maturity is advantageous.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly, give us a call to talk further. Our recruitment process considers both technical and cultural fit, and how our development program can support individuals to grow into roles.  You may just be the right candidate for this or another position at the Shire of Broome.



Working for the Shire of Broome means you will enjoy:

  • $67,251 – $82,905 base salary per annum (depending on experience & qualifications)
  • In addition to base salary there are generous location and rental allowances, and employer matched superannuation.
  • Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off – giving you every opportunity to enjoy that Broome lifestyle!
  • Salary sacrifice options for rental assistance, mortgage interest and more.
  • Family Membership to the Broome Recreation and Aquatic Centre.
  • A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga.
  • An active and engaging social club.

The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds. 

How to Apply:

If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role.

Job Applications are to be submitted through Shire’s website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies

For more information contact People and Culture on 08 9191 3456 or hr@broome.wa.gov.au.

Application Deadline:

Applications for this position are to be received no later than 4:00pm Thursday, 13 June 2024.

The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify.

To apply for this job please visit broome.elmotalent.com.au.