Luxury Sales & Adventure Cruise Coordinator

  • Full Time/Part Time

Website The Great Escape Charter Company

About this Job

Luxury Sales & Adventure Cruise Co-ordinator 

Be part of a small, vibrant team handpicked for their dedication and passion for delivering one of Australia’s most well-respected, luxury adventure cruise experiences.

Reporting to: Office Manager

The Role 

This dynamic role centres around providing flawless guest service experiences and meticulous cruise operation co-ordination offering flexible working hours.

As the primary point of contact, you will have a proven ability and flair for upscale sales and exceptional communication skills. The Luxury Sales & Adventure Cruise Coordinator ensures the guest experience is attentive, efficient, and hassle-free from initial enquiry through to post-cruise communication. A genuine desire to go the extra mile as you respond to guests needs and anticipate their unstated ones is an absolute must.

We welcome applicants who thrive in a fast-paced environment and multi-task with ease and accuracy. Ensuring that each cruise is well organised and that all operational requirements are met to deliver an experience that exceeds our guest expectations at every opportunity.

Encouraged to act and think independently, you will feel comfortable and confident to undertake your duties autonomously whilst remaining actively engaged in a solution-focused, fun team environment.

If you are a methodical, motivated, and reliable professional wanting to join a well-respected industry leader in luxury tourism, we encourage you to apply now.

Responsibilities 

  • Provide upscale guest service experiences for clients from enquiry, booking to boarding.
  • Collect and collate cruise documentation and guest information for cruise planning.
  • Pre-plan and co-ordinate all cruise operations including berthing, bunkering, provisions.
  • Arrange guest transfers (bus, light aircraft and heli), including manifest creation.
  • Pre and Post Cruise ‘meet & greet’ with guests.
  • Manage cruise invoicing and guest payments, including payment reminders.
  • Provide local knowledge of the region to travelling guests.
  • Follow up leads and referrals generated by the BDM.
  • Seek and analyse customer feedback and provide strategic direction to continuously improve our service and experience.
  • Adhoc projects and tasks as directed by the Office Manager & Managing Director.

Essential Skills

  • Minimum 2 years Guest Relations / Sales / Ops experience (or similar), preferably within the tourism industry.
  • Well-developed sales skills with a proven ability to turn enquiry to booking – highly advantageous.
  • Strong sense of responsibility and a professional presentation.
  • Exceptional organizational and time-management skills.
  • Ability to resolve issues independently and in a timely and accurate manner.
  • Solid knowledge and experience using Outlook, Excel, Word, Xero.
  • Quick on the uptake with CRM / Database systems and accurate data entry.
  • Be willing and able to work weekends / public holidays and fulfil on-call duties as per the vessel schedule.
  • Valid driver’s license.
  • Ability to obtain police clearance for MSIC.

Job Type: Full Time or Part Time, flexible hours.
Location: Broome based
Start: Immediate
Salary: Commensurate with experience

If you genuinely think this sounds like you, please apply with a cover letter outlining why you are suitable for this position along with an updated resume.

This advert will close on the 30 June 2024, however, should a suitable candidate be found we reserve the right to close the advert earlier.

Only short listed candidates will be contacted.

To apply for this job please visit www.seek.com.au.