Residential Support Worker – Broome

  • Part Time

Website Hope Community Services Inc

About this Job

  • Part time, 50 or 30 hours per fortnight located in Broome
  • Competitive Salary $36 – $38.60 p/hr + regional allowance of $5.57 p/hr
  • Salary sacrifice benefits & 11% Super
  • Casual positions available


HOPE has been a community service in Western Australia for over a century, providing much needed support to people affected by alcohol and other drugs, mental ill-health, youth justice issues and socioeconomic disadvantage.

We have an exciting opportunity for a Residential Support Worker to join the YJS team! The position is part time and will include nights and weekends.


About the Opportunity 

The role’s primary function is to work with other staff to create a safe and respectful home environment for young people to assist them to take responsibility and make healthy life choices.

Facilitate activities and support young people to achieve their goals, developed in their strengths based daily personalised program, and bail conditions whilst in the residential services.

When there are no young people residing in the Bail Service, staff actively support and engage young people in activities facilitated by local organisations to build rapport and build HOPE’s reputation in the community, and/or support HOPE staff with community mentoring clients (if needed).

Shifts are varied. There is a mixture of weekday shifts, weekday evening/overnight shifts and weekend day/overnight shifts. Staff work a mixture of shifts as part of their role.

Reporting of incidents as required by HOPE and funding body and within contractual timeframes


Requirements of the Role: 

  • Staff are to work within Bail Practice Manual and HOPE policy to provide a safe environment for young people residing in the service and for co-workers.
  • Support up to 4 young people in a residential service when on shift. Support young people to achieve their goals and bail conditions through pro-social activities.
  • Support the facilitation of the strengths based personalised program for the young person developed by the Coordinator.
  • Ensure regular conversations occur with each young person and Coordinator regarding their progress and satisfaction in implementing their activity plan.
  • Provide opportunities for young people to experience healthy lifestyle and recreational activities.
  • Be a role model to young people and provide them with non-judgmental and compassionate support.
  • Transport young people to and from programs and appointments, as required.
  • Support young people with supervised family visits (where approved and appropriate)


About you:

  • Minimum Certificate III in Community Services, Youth Work, AOD or similar qualification, or relevant level of experience (minimum 1 year in a similar role).
  • Experience in delivery of services (programs) to young people (group or one to one).
  • Experience and / or willingness to work with young people with challenging behaviours.
  • Ability to communicate well with young people, and an understanding of Aboriginal culture.
  • Ability to use Microsoft office programs and Client Management Systems for reporting and record keeping.
  • Strong problem-solving skills to manage difficult situations.
  • Ability to prepare meals & maintain a clean and healthy environment.
  • Ability to engage in outdoor recreational activities.
  • An understanding of and adherence to working within personal and professional boundaries.


Desirable Criteria:

  • Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.
  • A broad knowledge of drug and alcohol, mental health and youth justice issues and how they impact on young people.
  • Has knowledge of Trauma Informed Practices and Care.
  • Knowledge of the effects of foetal alcohol spectrum disorder (FASD) on young people (or willingness to undertake training).
  • MHFA certification.
  • Current knowledge of and commitment to Equal Opportunity in all aspects of employment and service delivery.
  • An interest in a range of hobbies, e.g., woodwork, craft, gardening, food and cooking.


Appointments will be subject to Australian residency/visa, satisfactory National Police check (within 3 months), Current C or A class driver’s license, First Aid Certificate, Willingness to complete Pre-employment Form PSD0001 verification of identification by Department of Justice (DOJ) prior to interview, and suitable work referee.


Our Culture  

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’.

Find out more about Hope on our  website.

If you need support to submit your application, please email  


Your benefits  

Knowing you are making a real difference in your community and being in a team that celebrates your successes and supports you during challenges.

Not-for-profit salary packaging, reducing your tax (details via AccessPay).

Discounts with a major health insurance provider.

We offer employees and their family members access to a confidential, and professional counselling service.


What to expect next  

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.


To apply online, please click on the appropriate link below.


To apply for this job please visit