Sales & Service Specialist

Kimberley Hardware & Trade – Broome
Full Time
• Excellent work – life balance. Explore the northwest coast
• Full-time permanent opportunity + great hourly rates + superannuation + working with an awesome team
• Be part of a 145-year-old organisation that puts its people first and has their best interests at heart
About Us
Kimberley Hardware & Trade is a long-standing family owned and operated business and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.
We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site National group with over 1400 trusted support team professionals, trade experts, drivers, and yards people. To find out more about us click here.
The founders of the organisation are all about investing in their people, partners, and community to make a positive and sustainable contribution to Australia.
Our business is built on a set of values that create the foundation for everything we do; Take Responsibility, Grow Together, Everyone Contributes.
About the Role
We are looking for a customer focussed and dynamic person to join our Broome team as a Sales & Service Specialist. Adding value for our customers by offering an unsurpassed level of customer service. This role brings together our Retail & Trade Hardware offer along with our Small Engine Sales & Service Centre to service our local customers with the right knowledge and advice.
We require a motivated and enthusiastic person who is willing to embrace and drive change while learning the ropes of a diverse and a busy store. You will get the opportunity for ongoing training and development to improve your mechanical skills, customer service skills, leadership skills, and the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.
Our roles suit those who are willing to work in a team environment where no two days will be the same. This position requires the ability to work every second Saturday morning.
Responsibilities will include
Prior experience with hardware, small engines or within the building industry is essential. The role is well suited to someone with confidence who enjoys working with people.

Sales & Service enquiries
• Liaise with customers to offer technical advice and recommendation of outdoor power equipment
• Service and repairs for small engines (Honda & Stihl)
• Hardware sales, stock movement and replenishment, housekeeping and store presentation
• Processing of customer orders & quotes by phone and email
• Preparing accurate quotes for customer orders
• Undertake regular product training with market leading brands
QUALIFICATIONS AND SKILLS
• Experience with or interest in mechanics
• Physically fit with the ability to safely lift loads and manually handle goods
• Looking for new learning opportunities to expand your current skill set
• Exceptional attention to detail coupled with high level of accuracy
• Previous experience in cash handling and point of sale
• Computer literate and ability to learn new systems quickly
• Excellent communication skills and an enjoyment of working with people
• Genuine commitment to Safety and Company values
• Ability to handle products appropriately to minimise damage
• Manual Vehicle Licence
• Forklift Licence (LF) Advantageous
Perks
• Great Work/Life Balance
• Be part of something strong, we really are growing together
• Your contribution is valued and celebrated, the company culture lives this
• EAP – Employee Assistance Program
• Uniform provided, so you can look the part
• Ongoing training with plenty of opportunities for people with the right attitude
• Job security from a long-standing respected employer in the Kimberley region
• Staff and discount schemes offered
• Everyone gets paid to take a day off for their birthday
• Be part of an organisation that puts its people first and has their best interests at heart

To apply please forward a cover letter and your most recent resume to careers@cairnshardware.com.au
Cairns Hardware has an overriding commitment to health, safety, diversity and equal opportunity. As part of our safety
commitment we have a Drug and Alcohol policy, which includes regular testing.
Only applicants with the right to work in Australia will be considered for this role.