Services Australia has an ongoing need for entry level service delivery staff that ensures we can support Australians in their everyday lives, including during emergency responses.

Customer service means a lot to our agency. When you work with us, you’ll support the Australian community when they need government services. You’ll help make it simple to access these services so people can get on with their lives. Our service delivery staff respond to a broad range of complex customer circumstances in a fast-paced and dynamic environment.

Our roles connect with customers in person, on the phone and through online services to deliver Centrelink, Child Support and Medicare services.

To learn more about the agency and what it’s like to work for Services Australia, please refer to Attachment A in the job pack, or visit the Services Australia website.

About the role:

We’re looking to fill a range of entry level service delivery roles at the APS3 and APS4 level.

To be successful in these roles, you’ll bring a desire to deliver exceptional customer service by:

• interacting with a diverse range of individuals including people in vulnerable circumstances with professionalism, empathy and a willingness to help
• delivering a range of customer service functions including call centre or processing work, face to face services, debt management, compliance, program management support, and service desk support
• building an awareness of our digital services and helping customers use them to conduct their business with us.

You’ll work under the support and general direction of senior staff to make decisions within defined legislative, policy and procedural parameters.

This process may be used to fill identified and non-identified roles.  An ‘identified’ position has strong involvement with Aboriginal or Torres Strait Islander people, their communities or their representatives.

‘Identified’ positions are open to Indigenous and non-Indigenous Australians. When you complete an application form, you’ll be asked if you want to be considered for ‘identified’ positions. If you select ‘yes’, you’ll need to answer a question to demonstrate your:

• understanding of issues affecting Aboriginal and Torres Strait Islander people
• ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples.

To find out where ‘identified’ positions may be located, please refer to Attachment B – Locations.

To find out more about the types of roles that may be filled from this process, please refer to Attachment C in the job pack.

We anticipate an ongoing need to recruit service delivery roles and recommend that you regularly monitor the careers page so you don’t miss out on future opportunities. Alternatively, you can register your interest to receive Job alerts as positions are advertised on our careers page.

Work Environment

For further information about these positions and eligibility requirements, please refer to the Job Pack attached below.

EXT-M-2024-251 Job pack