Administration Supervisor – DIDO Broome

  • Full Time

Website ISS Facility Services

About this Job

”Connecting People and Places to Make the World Work Better”.

The Opportunity:

We are looking for an experienced Administration Supervisor who thrives in a busy environment and enjoys being part of a local community to join our Broome Resources Team.

Reporting to the onsite Village Manager, the primary objective of these roles is to effectively manage the entire Administration Department in line with ISS standards and contractual agreements.

This role is Bus-In-Bus-Out of Broome or Derby for locals only. Our Bus will pick you up from Broome or Derby and drop you back at the end of your 2 weeks on, 1 week off roster.

  • HIGA Award Level 3 Salary of $77,600 + Super.
  • 2 weeks on, 1 week off roster.

The Position:

ISS is seeking an experienced Administration Supervisor to lead our on-site department, provide an excellent administrative and customer service, while ensuring all contractual obligations are met.

Key Responsibilities:

  • Oversee daily operations of the accommodation facility including guest relations, front desk service, housekeeping, and maintenance.
  • Manage and lead the front office team, ensuring consistent delivery of outstanding customer service and efficient operations.
  • Handle customer service issues, resolve problems, and provide hands-on support during peak times or emergencies.
  • Lead the front office team and ensure adherence to company policies and standards.
  • Oversee all aspects of guest check-in and check-out processes, ensuring a smooth and personalized experience for every visitor.
  • Regularly report to upper management on the accommodation’s performance, including guest feedback and financial details.
  • Forge and maintain relationships with vendors, local community leaders, and other relevant stakeholders.

What we are looking for:

  • Demonstrated experience in an Administrative position, preferably in hospitality or accommodation booking.
  • Ability to resolve any guest concerns or issues in a timely and professional manner.
  • Knowledge of INX & RMS beneficial.
  • Microsoft Office Suite proficiency essential.
  • As you will be in constant contact with senior executives and external representatives, you will display polished presentation and communication abilities.
  • Police Clearance or willing to obtain one and medically fit to pass pre-employment medical.
  • Australian Driver’s Licence (preferred).

What you will get in return:

  • Supportive on-site leaders and off-site P&C team to support your work.
  • All meals, accommodation and uniform provided whilst on site.
  • Mental, financial and physical health support programs.
  • Great team culture in a global business that nurtures talent has a commitment to a diverse and inclusive workforce.
  • Ongoing support and training with opportunities to grow at a global company.


We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.


Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.


ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.


With over 485,000 employees throughout 46 countries ISS is a company of belonging.

At ISS we believe ‘People Make Places’ and we are looking for the best People to create the best work-Places in Western Australia.

To apply for this role please click on the ‘apply’ link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

To apply for this job please visit